Good stories are personal. Great stories make your supporters feel like they are a part of them.
If your supporters can interact with your story in real-time–by making a donation or volunteering–it means you are giving them an avenue to get invested in your cause.
That kind of storytelling is uniquely useful for nonprofits. Your efforts as an organization directly help the people in your stories and involve your donors and volunteers.
So how do you tell personal, interactive stories? The ways you communicate with your audience is just as important as the story itself.
Choosing your storytelling medium
Traditionally, email, social media, etc. are all good ways to get your story out to your supporters. It’s efficient, letting you reach a ton of people at once. And it works, convincing a lot of them to make a donation to your cause. But ask them about the gift a week later, and most would have already forgotten all about it.
It’s evident in the numbers–The average nonprofit receives a repeat donation from less than half their yearly donors*.
A significant amount of supporters stop giving because they don’t remember donating and because of minimal or non-existent communication on the part of the nonprofit.
Today’s donors crave and are more likely to remember authentic, personal interactions with the organizations that they support.
Doing that means reaching out to people as individuals, and a channel like text messaging is excellent at that.
Text messaging in the UK
Smartphone ownership is only set to grow in the UK, with a predicted 92% ownership by 2023. With the texting being so ubiquitous, it makes sense for charities to use texting as one of their primary modes of communication with supporters.
Another factor to consider is what donors really want from your communications.
According to the 2014 UK Giving Report, 68% of respondents agreed that charities proving their impact was most likely to be valued by supporters.
You probably want to show your supporters the successes you have had in your campaigns.
The challenge is showing the impact in a way that reaches people. Supporters aren’t going to visit your website unless they have a reason to, and the standard email open rate is not very impressive.
Communicating the impact your organization makes towards your campaigns needs to be done in a way that is direct and likely to be seen.
A channel that has a high chance of being read, like texting lets you do that and make your communications personal at the same time.
Using text messages to tell and promote stories
Messaging, whether it is through SMS, Whatsapp, or even Facebook Messenger, lets you have conversations with your supporters in real-time, without having to meet face-to-face. That means being able to provide updates on the people you are helping and answer questions as your supporters ask them.
Of course, it’s not possible to reply to every text in person. You could automate texts to go out based on keywords in the messages you receive and jump in whenever you need to.
Storytelling in the form of a text conversation
Having conversations about your charity’s missions and goals can be made more personal and persuasive through peer-to-peer texting. With a messaging software, a single volunteer can have around one thousand conversations every hour.
For example, an initial text message could introduce them to your latest campaign and ask them if they would like to know more instead of asking them for a donation up front.
If they respond positively, you can send a link to your donation page. After a successful donation, thank them through the same conversation.
One thing to note about storytelling through text messages is that the story is in the form of a conversation. For it to be most effective, you need to keep them updated on how your mission is progressing, and how their support is helping your cause.
Keep your supporters up-to-date and invested with your cause through follow up texts. Your next text could tell them about the funds raised from the last campaign:
Your final update should let them know about how their funds were used and tell the stories of those who were positively impacted by your campaign.
Your supporters will appreciate your transparency and willingness to keep them looped in. An invested and informed supporter is more likely to make further donations or volunteer for your cause.
How else can you use texting?
An alternative to peer-to-peer texting is to use text messages strictly as a way to link to your blog and website. This can be a broadcast message to all your supporters, telling them they can learn more about your campaign by following the link.
There can be many other ways to use texting to engage your supporters. You can send reminders to campaigners and supporters to attend upcoming events and rallies (with their corresponding venue/timing details). Depending upon the volunteer’s role, you can also send texts reminding them of their respective duties on upcoming campaigns.
It is evident that telling a charity’s stories in a way that can bring in donors and keep them engaged needs nonprofits to rethink donor communications. Channels like texting let supporters talk to you directly and make them feel like they truly are an important part of your cause.
Augustus Franklin is the founder and CEO of CallHub, a California-based Voice and SMS service company bridging the communication gap for political campaigns and advocacy groups. When he is not working, he is either making toys with his kids or training for a marathon.
*2018 Fundraising Effectiveness Survey Report