Today’s newspaper headlines make uncomfortable reading for all involved in the voluntary sector in the UK and will have serious implications for data protection practice for charities.
Various media sources have reported that Mr Samuel Rae, who has dementia, lost £35,000 through scams after his details were passed on to third parties by charities he supported.
As a membership organisation for local charities and community groups across the UK, Localgiving is deeply troubled by these findings and their potential implications. Firstly, we are appalled by what has happened to Mr Rae, his family and any other vulnerable people who may have had similar experiences. We are particularly concerned by the suggestion that some of the charities implicated did not adhere to basic data protection laws or best practice.
We are also concerned about the potential damage that this news may have on an already fragile charity sector. Supporters and their generosity are the lifeblood of Localgiving’s member groups. Their services, and indeed survival, are dependent on the thousands of individuals who give their time and money to these causes. It is absolutely essential therefore that those who donate through our online giving platform can trust that the data they provide is fully protected.
Localgiving has procedures in place, intended to minimise the chance of any breaches or misuse of data.
We do not provide any personal information to charities relating to donations unless we have specific and informed consent to do so (or where we are required to do so by applicable law). You can view our Privacy Policy here.
Localgiving is registered with the Information Commissioner's Office in the United Kingdom which means our own processing and retention of personal information is governed by the Data Protection Act 1998.
We are a member of the FRSB (Fundraising Standards Board) which allows us to remain in touch with fundraising standards that are relevant to our own charity members.
Any donor who is concerned or unsure about the details they have shared with Localgiving when donating to a member group, can call our Help Desk on 0300 111 2340 or via email help@localgiving.com. We will update their preferences, restricting the personal information accessible to the group they donated to. If donors wish to stop receiving communication from a member charity they have chosen to share details with, we recommend that they contact the group directly.
We believe that the general public needs to be made more aware of the procedure for lodging a complaint about charity behaviour, particularly around data protection and fundraising. Complaining to the FRSB is straightforward, and will enable appropriate action to be taken to ensure that all charities implement up-to-standard data control and fundraising practices.
In the light of this case, we understand that the industry standards will themselves come under scrutiny and may require tightening. We will follow these discussions closely, participate where our input is relevant, and change our practice accordingly to ensure people donating through our platform will have the safest experience possible.
As a membership organisation with a fundraising platform, we are looking at ways to ensure that all of our member organisations are fully aware of their own data protection responsibilities.
At present, we encourage our member charities to engage with donors who have opted to receive communications from them - to thank them for their support and inform them about future activities. In the light of today's news, we are compiling an information sheet on the subject of donor privacy for all of our member organisations that we will distribute shortly.
Those who are involved in fundraising cannot afford to be complacent. We understand that, in order to maintain donor confidence both in Localgiving and our members, we must continue to observe best practice, while seeking improvements to our data protection measures wherever possible and appropriate. If you have any questions or concerns please don’t hesitate to get in touch.